Website ff_chicago Facing Forward to End Homelessness

About Facing Forward
Facing Forward to End Homelessness (Facing Forward) ends the cycle of homelessness for families and individuals by offering hope, help, and housing. Facing Forward uses evidenced-based practices such as Housing First, Harm Reduction, and Trauma-Informed Care, in delivering a variety of responses, including Permanent Supportive Housing, Rapid Rehousing, and Housing Navigation, to empower those who are experiencing homelessness and housing insecurity in our community. Along with housing solutions, where appropriate, we provide a full complement of clinical case management services and a specialized Family Empowerment Team to help ensure the whole family is receiving the supports needed to move in the direction of their greatest potential.

Position Description
Facing Forward, as a rapidly growing nonprofit with an entrepreneurial drive, is expanding its Development team and embarking on a search for a Development and Communications Coordinator to join its efforts to end homelessness.

The Development and Communications Coordinator is a key member of the Development team, responsible for supporting all components of development, communications, and department operations and administration. This entry-level position provides administrative support to the team, collaborates on fundraising strategies and plans, manages substantive projects, and has the opportunity to grow along with the team. They also serve as the lead staff in charge of the donor database, maintaining the integrity of donor, funder, and volunteer information and the organization’s donation records.

Salary Range: $40,056 -$44,507 annually

Benefits: Health (80% employer paid; 75% of dependent coverage paid by employer), Dental, Vision, 401(k) matching, Paid Time Off, Employee Assistance Program, and Life Insurance.

Job Type: Full-time, Non-exempt, Hybrid: in-person and remote work

Schedule: Monday – Friday (occasional evenings and weekends)

Job Type and Status: Full-time, Hybrid: in-person and remote work/Non-Exempt

COVID-19 Considerations: Masks required for staff and clients, temperature checks required to enter office



 Fundraising: 35%

  • Work closely with the team to create and execute fundraising strategies with excellence.
  • Lead day-to-day reporting on fundraising revenue and progress toward goals.
  • Support and assist with monitoring fundraising plans and activities of the Board, Fundraising Committee, and Associate Board.
  • Drive progress toward increased individual and corporate giving by collaborating on and enhancing cultivation and stewardship efforts; conduct donor outreach, make thank you calls, and ensure recognition.
  • Support Director of Development and Executive Director with fundraising efforts through donor research, prioritization of donor outreach and communications, and moves management tracking.
  • Assist with foundation grant proposals and reports as needed.
  • Prepare materials to support fundraising efforts, such as slide presentations, donor impact reports, and more.
  • Conduct individual, corporate, and foundation prospect research to grow Facing Forward’s base of support.
  • Maintain and improve all individual, corporate, foundation, and faith-based donor records.
  • Lead and prepare mail merge and collation for all development mass mailings, such as the annual appeal direct mail solicitation.
  • Special projects to advance Development team goals and continued fundraising growth


Donor Database Management: 25%

  • Process and input data for all individual, corporate, foundation, and faith-based gifts and pledges, including online donations, into donor database (Little Green Light).
  • Monitor monthly gifts and pledge payments and manage a regular reminder process.
  • Manage and improve donor acknowledgment process, including the generation of acknowledgment letters and thank you calls.
  • Collaborate with Finance team to ensure accurate tracking and reconciliation of donations.
  • Develop custom reports to evaluate donor base, analyze progress, and inform strategies.
  • Become the department database expert and lead the database data quality improvement process.


Marketing and Communications: 15%

  • Work closely with the team to create and execute communications strategies with excellence.
  • Create compelling content to share the mission of Facing Forward with our external audience, contributing to the creation of the Annual Report, newsletters, one pagers, website content, brochures, and other communications.
  • Work closely with the Communications and Events Manager to execute our social media, email marketing, and website strategy to grow our online presence and increase engagement with our community.
  • Draft correspondence and coordinate responses to requests as needed.


Events and Volunteers: 10%

  • Assist with special events planning, logistics, and communications.
  • Work with the team to coordinate donation drives and in-kind donations (Toy Drive, Back to School, housewarming baskets, etc.)
  • Explore new opportunities for volunteer engagement and recognition, in collaboration with Communications and Events Manager.


Administration and Other: 15%

  • Provide direct administrative support for Director of Development and Executive Director’s fundraising activities as necessary, including scheduling, meeting support and follow up, weekly action reports management, and other duties.
  • Provide support for meetings as directed, including scheduling, sending meeting materials, prepping audio-visual equipment for presentations, ordering food, and recording minutes.
  • Actively participate in staff meetings
  • Protect the organization’s value by keeping information confidential
  • Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations
  • Perform other duties as assigned.



Education, Certification, License:

Bachelor’s degree in business, liberal arts, communications, nonprofit management, or similar degree (or equivalent experience)


1-2 years development, business, clerical or data entry experience preferred
Knowledge of nonprofits and fundraising a plus

Skills and Abilities: Successful candidates will demonstrate a commitment to ending homelessness in Chicago and the following:

  • Strong work ethic and integrity
  • Goal-oriented and results-driven
  • Excellent verbal and written communication skills
  • Strong interpersonal skills and ability to interact professionally and positively with a variety of stakeholders, including board members, donors, staff, volunteers, and clients in Facing Forward programs
  • Excellent attention to detail
  • Ability to prioritize and manage multiple projects
  • Ability to work both independently and collaboratively as part of a team
  • Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint, One Drive, etc.)
  • Experience with fundraising donor database or CRM software (Little Green Light, Raiser’s Edge, or similar) preferred
  • Advanced computer skills and general comfort with technology (for example, ability to use audio/visual equipment to support presentations)
  • Event planning experience helpful
  • Experience using website and digital marketing tools such as WordPress, MailChimp, Facebook, Twitter, Instagram, and LinkedIn a plus
  • Eagerness and the ability to learn new methods, skills, and tools.
  • Creative, resourceful, and innovative problem-solver
  • Appreciation of working with diverse staff and board in an organization committed to racial justice


Work Environment 

The physical demands and work environment described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with different abilities to perform the essential functions.

  • A combination of in-office and remote work at this time. Currently, the Development Team is working mostly remotely, with occasional in-office time. Must be able to participate in online virtual communications, including email, video conferencing, and other online tools used to facilitate virtual office culture and work sharing.
  • This position is full-time. Typical office hours are 9am to 5pm, Monday through Friday. Occasional evening and weekend work is required for events and meetings.
  • Must be able to conduct business in English; however, fluency in languages other than English is a plus.
  • Smoke- and drug (illegal or recreational)- free environment
  • Some occasional travel between offices and to other locations is required.
  • This role routinely uses standard office equipment such as computers, phones, and scanners. Employee is regularly required to communicate effectively via computer, via phone, and in person.
  • This role requires frequent sitting.
  • Location:   Offices on the West Side of Chicago


Decisions and criteria governing the employment relationship with all employees are made in a non-discriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, military service and/or marital status, order of protection status, handicap, disability, or any other factor determined to be unlawful by federal, state, or local statutes.



Submit your resume and cover letter through ADP portal link included in this posting. Please address in your cover letter how your qualifications match the job functions, skills and abilities for this position.

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