Website Habitat for Humanity Chicago
Overview: Habitat for Humanity Chicago (Habitat Chicago), a local affiliate of Habitat for Humanity International, is a nonprofit neighborhood investment partner that champions healthy neighborhoods by investing in resident priorities, supporting homeownership, and building quality homes. We believe in a world where everyone has a decent place to live and work towards this vision together with residents in our three focus neighborhoods of West Pullman, Greater Grand Crossing, and Austin.
Position Summary: The Homeownership Programs Manager drives the design, development, and execution of Habitat Chicago’s Homeownership Programs, leading efforts to increase access to and ensure successful homeownership through an affordable loan and holistic support. Working in concert with the Real Estate and Build team, the Volunteers team, and the Neighborhood Engagement team, the Homeownership Programs team centers the experience and expertise of individual homebuyers, contributes to their readiness for homeownership, connects them to the fabric of the neighborhood, and serves as a resource in homeownership. The Manager currently oversees two established programs – Affordable Homeownership Program and Homebuyer University.
Who Should Apply: You are familiar with the housing landscape of Chicago, the challenges to affordability, and the networks aiming to address the issue. You care deeply about the personal success of individuals seeking homeownership, have familiarity with the process of buying, and have creative vision, outstanding communication, project management, and teamwork skills to run the programs that help make it happen.
Key Responsibility: Affordable Housing in Chicago – Initiatives and Trends (35%)
The Homeownership Programs Manager is responsible for maintaining an accurate understanding of the affordable housing landscape and the corresponding work being done in Chicago, ensuring that Habitat Chicago is contributing to a broad-based, collaborative effort to increase access to affordable homeownership
- Obtain a deep and broad understanding of the neighborhood development conditions in each of the focus neighborhoods
- Identify and establish/maintain relationship with peer organizations working in the affordable housing space
- Develop a comprehensive slate of potential housing solutions (single-family, multi-family, shared ownership, HOA) and their support structures, both in response to the growing need and that align with the Habitat Chicago program delivery model
Key Responsibility: Program Management (50%)
The Homeownership Programs Manager is responsible for the success and integrity of homeownership programs at Habitat Chicago. At a high level, responsibilities for both are outlined below, followed by program specific descriptions:
- Centering the homebuyer experience, identify, develop, and execute scope and schedule for each program, meeting participant output and outcome goals each year
- Manage programs in full, maintaining a high degree of legal and programmatic rigor at all stages, from participant interactions to record keeping to evaluation
- Work proactively with team members, volunteers, vendors, and partners to communicate needs and facilitate program requirements
- Strategize and diversify outreach efforts to improve recruitment and reach more targeted audience
- Consistently include stakeholder/resident voice in the evolution of program design and delivery
Affordable Homeownership Program
Through our Affordable Homeownership Program, we provide qualifying households an alternative to traditional bank financing by offering the opportunity to purchase a home with an affordable mortgage. As a part of the program, participants take a series of education courses and work alongside volunteers to help build their homes. The major responsibilities associated with this program include:
- Continually evaluate program requirements, updating the underwriting guidelines together with the lending team to remove barriers and give greater access to the Habitat Chicago loan product
- Review homebuyer applications for qualification and program acceptance
- Coordinate with the Real Estate and Build team to design and market available homes, maintaining accurate listings on the website
- Ensure/provide the support of potential homebuyers through the program process, from outreach and recruitment to application submission and decision, to resource connection, to program participation, to down payment assistance and closing preparation, to loan servicing and home maintenance
- Contribute to and oversee the development of thoughtful, well-designed, and relevant educational opportunities for homebuyers/owners
Homebuyer University is a public program that prepares students with the knowledge, tools and resources to be able to successfully purchase a home. The course consists of five 2.5- hour classes, offered over consecutive weeks. At the end of five classes, students have the information needed to pursue homeownership, whether with Habitat Chicago or through conventional bank financing. The major responsibilities associated with this program include:
- Contribute to and oversee the regular/annual review of curriculum to ensure accuracy and ongoing relevancy of included materials
- Ensure the ongoing management of participant recruitment, instructor integrity, program delivery and evaluation
Key Responsibility: Leadership and Teamwork (15%)
As a key Programs Team member, the manager contributes to our organizational health through enthusiastic collaboration, leadership, and personal integrity.
- Maintain a “team first” outlook, supporting the success of the team and the mission in attitude, ideas, and actions; lead by example and with active, creative input for growing and improving the organization
- Participate in relevant community investment strategy decisions, helping to define neighborhood direction and team needs
- Support complementary programs as needed with advice and/or by taking on defined responsibilities
- Contribute to organization events, helping as necessary with set up/take down, management, networking, various tasks, etc.
- Contribute to organization communication/marketing strategies as needed
- Engage with all members of team, program participants, and core volunteers
Required Knowledge, Skills & Abilities
- Interpersonal and cultural competency skills facilitating collaboration with a wide spectrum of people
- Advanced communication abilities for varied situations (e.g. public speaking, coaching, listening, interpreting, advocating, negotiating, etc.)
- Strong project management, program development, goal management and record-keeping skills
- Organization, attention to detail and ability to work independently with minimum supervision
- Firm grasp of basic math with the ability to produce accurate calculations and scenarios common in lending
- Patience, understanding and flexibility
- Confidentiality with sensitive information
- High level of computer literacy, including competence with Microsoft Office and familiarity with Constituent Relationship Management databases (Salesforce preferred)
- Ability and willingness to secure and maintain a Mortgage Loan Originator status as stipulated by Habitat for Humanity International and/or the State of Illinois (all training, testing, travel, renewal costs paid by Habitat Chicago)
Preferred Knowledge, Skills & Abilities
- Familiarity with community-based organizations in Chicago and nationally
- Understanding of housing market, mortgage origination, and housing counseling
- Familiarity with and ability to deploy community development strategies
- Understanding of challenges facing populations with low incomes
- Understanding of Adult Education learning principles and curriculum development
- Familiarity with the Habitat for Humanity mission and operations
- Basic marketing/recruitment tactics skills, including public event management
Education and Experience
- At least five years of work experience in a professional setting; counseling, adult education and/or program development experience preferred
- At least two years of management experience (employees, volunteers, students, etc.)
- Bachelor’s degree or equivalent combination of education and experience
Successful Habitat Chicago team members share the following characteristics:
- Trust: You invest in your fellow team members, and you do what you say you will do. You thrive on constructive feedback and have a high level of integrity.
- Commitment: You have a “go above and beyond” attitude; nobody here works just for a paycheck.
- Engagement: You embrace bringing people to the Habitat mission.
- Innovation: You are a creative problem solver who works across teams.
- Curiosity: You express curiosity and reserve judgment.
- Achievement: You love results and hate excuses. You will help Habitat Chicago grow to be a leading organization.
Reports To: Programs Director
Supervises: This position currently supervises two full-time staff whose responsibilities align with this job description.
Hours: Full-time. Office hours are 8am-4pm, Monday-Friday, with the option to set a personal schedule. Weekend and evening work are required, depending on program and event needs. Adjusting schedules as needed to balance hours is encouraged.
Environment: The Habitat Chicago office is located at Cermak Rd. and Carpenter St. in Chicago. It is accessible by car or by public transit. This position will have a desk, computer, and phone line in an open office environment. Expect to travel to and work in focus neighborhoods as needed.
Conditions: Must be able to lift 25 pounds and work at a computer for long periods of time.
Compensation: Salaried; $60,000-$65,000, depending on experience. 30+ vacation/sick/personal days per year. 90% employer paid health insurance: access to dental, and 401k (3% match) plans.
FLSA Status: This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA). It does not earn overtime or compensatory time for additional time worked.
Training: The position will begin with an onboarding period to become familiar with the organization’s work and policies; s/he will be trained on the specifics of the role through a combination of in-person, online and written trainings and will be expected to take the initiative to review materials as needed and seek understanding of new developments in order to perform her/his responsibilities. Additionally, the successful candidate will be required to seek and secure loan origination training and may be asked to attend other training and certification programs as identified.
To Apply: Please submit a cover letter and resume to firstname.lastname@example.org with “Homeownership Programs Manager – Your Name” in the subject line by 10/07/2022. Only successful applicants will be contacted, and interviews will take place on a rolling basis. No phone calls, please.
Habitat for Humanity Chicago values a diverse and inclusive workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Habitat for Humanity Chicago is an equal opportunity employer. This organization does not discriminate in employment and personnel practices on the basis of race, sex, sexual orientation, gender identity, age, handicap, religion, national origin or any other basis prohibited by applicable law.
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